CENTRO
General Manager Experience · Interactive concept · Version 6

GM Home

Good morning, General Manager. Here is what needs your attention today. (Personal designed window)

Occupancy
86.7%
260 of 300 rooms
Average Daily Rate
$218
USD
Open guest requests
18
3 need attention
Guest satisfaction
91%
+2 points

Today's revenue · USD

Rooms revenue
$56,680
Restaurant revenue
$12,450
Bar revenue
$4,870
Total hotel revenue
$74,000

General Manager priorities

3 guest requests approaching their service deadlines
Room 305 engineering follow-up pending
Housekeeping room-release pace below target

What CENTRO noticed

Airport arrivals are forecast to increase this evening. Concierge transport demand may rise.

CENTRO insight

Housekeeping delays appear concentrated between noon and 2 pm. Review staffing before the afternoon arrival peak.

Talk to CENTRO

One conversation for hotel questions, analysis and controlled operational workflows.

Ask CENTRO

CENTROGood morning. I can help review hotel performance, highlight operational issues and prepare actions for your approval.
YouMorning briefing
CENTROGood morning. Occupancy is 86.7% (260 of 300 rooms). There are 18 open guest requests, including 3 needing attention. Total illustrative hotel revenue is $74,000: rooms $56,680, restaurant $12,450 and bar $4,870. Housekeeping delays are the main operational concern.

Voice and attachment icons are symbolic. No actual recording, uploading or live AI service is connected.

Hotel Operations

Select a department to review pending issues. Select an issue to inspect its details and discuss it with CENTRO.

Front Office · Pending issues

Operational visibility

All departments are presented together, with a drill-down to each task. Actions require human review and approval.

Critical and overdue issues are highlighted for rapid attention.

Plugin Marketplace

Four integration categories, not implementation stages. Hotels can select approved modules across all categories.

LEVEL 1

Core Business Systems

Essential systems that underpin hotel operations and commercial decisions.

Property Management System (PMS)
Finance & Accounting
Revenue Management
Guest Reputation Management (Medallia / TrustYou)
Other core business systems
LEVEL 2

Operational Management Systems

Specialist tools used to coordinate work and deliver guest service.

Guest Request Management
Housekeeping
Engineering & Maintenance
Guest Feedback
Other operational modules
LEVEL 3

External Intelligence & Information

Contextual information that can enrich operational decisions.

Airport & Flight Information
Weather Forecasts
Local Events
Documentation & Knowledge Sources
Other external information
LEVEL 4

Internal Communication

Illustrative connections to hotel-approved communication channels, subject to access permissions.

Microsoft 365 & Outlook email
Microsoft Teams
Internal chatbots
Hotel messaging & staff notifications
Internal calendars & collaboration

Hotel Document Upload · Concept

Illustrative hotel knowledge library. Upload controls are a concept only; no files are transmitted or stored.

Standard Operating Procedures (SOPs)
Brand standards
Menus & recipes
Training manuals
Emergency procedures
Hotel policies & guides
Hotel-controlled connectivity

Each integration requires supplier support, hotel authorisation, appropriate permissions and validation. The hotel or supplier maintains source documents; CENTRO retrieves authorised current information.

Regional Overview

Portfolio-wide performance · Illustrative data

Properties in view
5
Portfolio Occupancy
82.4%
Open Requests
74
Overdue Requests
9

Regional hotel performance

Harbour Grand Hotel86.7% occupancy · 18 open
Riverside City Hotel81.2% occupancy · 12 open
Coastal Bay Resort88.1% occupancy · 21 open
Metro Central Hotel77.4% occupancy · 14 open
Garden Park Hotel78.6% occupancy · 9 open

Brand Overview

Brand-level performance and standards · Illustrative data

Brand properties
8
Portfolio occupancy
83.6%
Guest satisfaction
90.4%
Brand standards completion
94%

Brand priorities

2 hotels require follow-up on service standards audits
Training completion is 88% across the illustrative portfolio
Guest feedback trend: arrival experience requires attention

Brand intelligence

Review consistency of guest service, operational compliance and training across participating properties.

Example: Harbour Grand Hotel, Riverside City Hotel and Coastal Bay Resort are included in this fictional brand portfolio.

Owner's Dashboard

Three-property strategic ownership view · Illustrative data

Hotels owned
3
Rooms in portfolio
740
Weighted occupancy
85.1%
Illustrative daily room revenue
$135,070
USD

Select a hotel

CENTRO Version 6 · Interactive investor concept. All hotel figures, responses and workflows are fictional. No live integrations or AI actions.